Orders

All our pieces are handmade in limited quantities. Once your order is placed, you will receive a confirmation email with the details of your purchase.

Pre-Order Notice: All products are currently on pre-order. Shipping will begin after November 3rd, 2025. Once your order is dispatched, you will receive an email with tracking information.

Processing time

We prepare your order within 2 to 5 business days after shipping begins. During busy periods (launches, holidays), this may extend slightly, but we promise it's worth the wait.

Order confirmation

After placing your order, you will receive:

  • An immediate order confirmation email with your order number and details
  • A shipping confirmation email with tracking information once your parcel is dispatched
  • Updates on your order status throughout the delivery process

Track your order

Once shipped, you will receive a tracking number via email. You can track your order at any time at: Track Your Order

If you created an account, you can also view your order history and track shipments directly from your customer account.

Payment methods

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Shopify Payments, as well as PayPal. All transactions are secure and encrypted.

Modifying or cancelling an order

Orders cannot be modified or cancelled once confirmed, as we begin preparing them immediately. If you made a mistake or need assistance, please contact us as soon as possible at support@atranistudio.com or via WhatsApp — we'll do our best to help before your parcel is shipped.

Need help?

If you have any questions about your order, please don't hesitate to reach out:

We typically respond within 24-48 hours.