Frequently Asked Questions

All products are currently on pre-order. Shipping will begin after November 3rd, 2025. Once your order is dispatched, you will receive an email with tracking information.

Once your order ships, you'll receive a tracking number by email. You can also track your order anytime at: Track Your Order

  • France: 2–4 business days — €7 (free over €150)
  • Europe: 3–7 business days — €12
  • International: 7–14 business days — from €34

All parcels are delivered to your address with a required signature for security reasons. For more details, visit our Shipping Information page.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Shopify Payments, as well as PayPal. All transactions are secure and encrypted.

Measuring your ring size at home is easy! You just need a ring that fits and a ruler. Check our complete Size Guide with a video tutorial and size chart.

Yes, you have 14 days from delivery to request a return or exchange. Items must be unused, in their original packaging and in perfect condition. You can submit a return request through your customer account or email us. Read our full policy here.

No, you can checkout as a guest. However, creating an account allows you to track your orders, manage returns easily, save your address, and access exclusive previews.

Once an order is confirmed, it cannot be modified or cancelled as we begin preparing it immediately. If you made a mistake, please contact us as soon as possible at support@atranistudio.com.

Our jewelry is crafted from 925 sterling silver or brass, plated with 18k or 24k gold depending on the design. All pieces are made in small batches with artisanal techniques. Each piece is unique and may have slight natural variations.

Avoid water, perfume, and chemicals. Store your jewelry in its pouch and clean gently with a dry soft cloth. Read the full guide on our Product Care page.

Prices include VAT within the EU. For orders outside the EU, customs duties or import taxes may apply upon delivery. These charges are determined by your local authorities and are the responsibility of the recipient.

You can reach us at:

We typically respond within 24-48 hours and will be happy to assist you.